Help with upgrading to Windows 10

Here are some answers to questions you might have while upgrading your PC to Windows 10.

  • When will I get my free upgrade?

If you reserved your free upgrade, it’s on the way. You’re part of the largest software upgrade event ever and we’re managing it so everyone has a great experience. Watch for your notification to upgrade from the Get Windows 10 app—it could be as soon as a few days or several weeks.

We recommend that you wait for us to notify you once we’ve confirmed that your PC is ready. If you absolutely can’t wait—and you’re tech savvy—you can use the media creation tool to install immediately. And you can always check your upgrade status in the Get Windows 10 app.

  • Why do I need to activate Windows before I upgrade?

The free upgrade to Windows 10 is only available to you if you’re running genuine Windows on an eligible device. Before you can upgrade, you’ll need to activate your current version of Windows using a product key.

If you have a product key for your current version of Windows, but it doesn’t work when you try to use it, go to the product activation article for more help.

If you don’t have a product key or you’re unable to activate your current version of Windows, you’ll need to use installation media for Windows 10. For more info on how to create installation media for Windows 10, go to the Microsoft software download website.

  • How do I free up space for the upgrade?

You’ll need at least 8 GB of free space to upgrade to Windows 10. If your PC doesn’t have enough space, here are a few things you can try:

  1. Remove files or apps you no longer need.
  2. Use Disk Cleanup to free up space.
  3. Attach an external drive with enough free space to continue with the upgrade. Make sure to keep this external drive in a safe place after the upgrade, in case you need it for recovery options.
  • Why do I need to uninstall some of my apps during the upgrade?

Some apps need to be uninstalled because they might cause problems with the upgrade process. You’ll be able to reinstall these apps after the upgrade to Windows 10 is done.

Other apps need to be uninstalled because they won’t work correctly or might not work at all with Windows 10. You won’t be able to reinstall or use these apps after the upgrade is done.

  • Will I be able to use Windows Media Center after the upgrade?

No, Windows Media Center isn’t available as part of Windows 10 and will be removed during the upgrade. After the upgrade is done you won’t be able to install Windows Media Center.

The Windows DVD Player app will be downloaded for free to your PC after you upgrade Windows 7 or Windows 8 with Windows Media Center to Windows 10. You can use this app to play DVDs. For more info about this app.

The Windows DVD Player app is available free for a limited time for people running Windows 7 Home Premium, Professional, Ultimate, Windows 8, or Windows 8.1 with Windows Media Center.

Please note that Windows Media Center isn’t included in Windows 10 and will be removed when you upgrade to Windows 10. After the upgrade completes, Windows DVD Player will download automatically to your PC.

To be eligible for the free DVD Player app, you must upgrade your Windows 7, Windows 8, or Windows 8.1 PC rather than perform a clean installation. If you’re running an edition of Windows 7 or Windows 8 that doesn’t include Media Center and you upgrade to Windows 10, go to Windows Store to buy Windows DVD Player or another app that plays DVDs. Provided your PC has an optical disc drive, Windows DVD Player will play DVD movies (but not Blu‑ray Discs).

  • Can I change my language when I upgrade?

The easiest way to change your language is to upgrade using the same language you currently have on your PC, and then add a new language afterwards.

To add new languages in Windows 10, go to Settings > Time & language > Region & language > Add a language, and then choose the language you want.

  • Can I go back to my old operating system?

Yes, there are a few different ways for you to go back from Windows 10 to a previous version of Windows:

  1. If it’s been less than a month since you’ve upgraded to Windows 10, you’ll be able to go back to your previous version of Windows from Settings > Update & security > Recovery.
  2. If your PC manufacturer provided the option, you might be able to restore your device to factory settings.
  3. If options to go back and restore factory settings aren’t available, you can use installation media and a product key to install a previous version of Windows.

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